General Rental Conditions

Article 1 — Purpose

These GRC set out the terms and conditions under which the Lessor makes a Vehicle available to the Renter for a fixed period, for strictly personal, family and non-professional purposes, together with any associated Equipment and Options.

The Renter acknowledges having read these GRC before entering into the Contract, in accordance with the general pre-contractual information obligation laid down in article 1112-1 of the French Civil Code and article L. 111-1 of the French Consumer Code, and having accepted them without reservation.

Article 2 — Eligibility requirements

• Be at least 21 years of age (or 25 for vehicles over 3.5 tonnes or of large dimensions).
• Hold a category B driving licence, valid and obtained more than 5 years ago.
• Provide: driving licence, valid identity document, proof of address less than 3 months old, and a means of payment in the name of the main driver for the Security Deposit.
• Any additional driver must be declared in the Contract and meet the same requirements.

Should any of these documents not be produced on the day of departure, the Lessor reserves the right to refuse handover of the Vehicle, the booking then being treated as a cancellation by the Renter (see Article 5).

Article 3 — Booking, packages and payment

The booking becomes firm and final upon payment of a 40% deposit of the total rental amount (including Package, Excess and Options) and acceptance of these GRC. The balance is due no later than 30 days before the departure date. For any booking made less than 30 days before departure, the full amount is due at the time of booking.

Before the Contract is concluded, the Lessor informs the Renter of all rates applicable to the Package, the Excess, the mileage allowance and the Options, as well as the replacement value schedule for Equipment and Options referred to in Article 10, in particular by displaying them on www.neo-nomad.com and summarising them in the Contract.

When booking, the Renter chooses one of the following packages, whose contents and indicative prices, subject to update by the Lessor, are as follows:

In the absence of an express choice, the Liberté Nomad package applies by default.

Article 4 — No right of withdrawal

In accordance with article L. 221-28, 12° of the French Consumer Code, the Renter does not benefit from the fourteen (14) day right of withdrawal applicable to distance and off-premises contracts, this service being a rental service to be provided on a specific date. The Renter acknowledges having been informed of this exclusion before the Contract was concluded. The applicable cancellation terms are set out in Article 5.

Article 5 — Cancellation and modification

Where the Renter cancels, the sums paid in respect of the rental, the Package, the optional Excess and the Options subscribed (Article 9) are retained according to the following scale:

The Renter is informed that optional cancellation insurance may be taken out with the insurer of their choice. Where the Lessor cancels (other than for force majeure), all sums paid by the Renter are refunded in full.

Article 6 — Security deposit

A Security Deposit of €3,000 is taken by bank pre-authorisation (an imprint, not debited) or by cheque when the Vehicle is handed over. The excess payable in the event of a claim depends on the level of Excess chosen by the Renter under Article 7.

The Security Deposit is intended to cover, where applicable and in this order of priority: the Excess retained in accordance with Article 7, the cost of repairing or replacing Equipment and Options under Article 10, the cleaning charges referred to in Article 15, missing fuel or gas, an unemptied toilet cassette, any excess mileage under Article 8, late-return penalties, and any traffic fines or penalties incurred during the rental period and left unpaid by the Renter.

Where the total amount owed by the Renter exceeds the Security Deposit, in particular under Article 10, the balance is invoiced to the Renter under the terms of that article, upon presentation of the corresponding supporting documents.

Where no damage is recorded in the return condition report and no sum remains due, the Security Deposit is refunded in full within a maximum of 15 business days following return of the Vehicle.

Article 7 — Insurance and excess

The Vehicle is insured by the Lessor for third-party liability and damage, within the terms and limits of the policy taken out by the Lessor. This insurance and the Excess chosen by the Renter cover only the Vehicle and its original equipment; they do not extend to the Equipment and Options referred to in Article 9, whose own liability regime is set out in Article 10.

When booking, the Renter chooses one of the following three levels of Excess, each determining the residual excess payable in the event of an at-fault claim or a claim with no identified third party affecting the Vehicle, and each possibly carrying a daily surcharge:

In the absence of an express choice by the Renter, the ZEN excess applies by default. The level of Excess retained and the corresponding amount are stated in the Contract.

Unless the insurance policy or the level of Excess subscribed provides otherwise, the following are excluded from cover in particular: personal effects; tyres and wheel rims where no impact is identified (except under the PREMIUM excess); mirrors, roof lights and windows in the event of improper use; the Equipment and Options referred to in Article 9; and any damage resulting from a breach of these GRC.

The Renter loses the benefit of insurance cover, whatever the level of Excess subscribed, in the event of driving under the influence of alcohol or drugs, false declaration, a driver not declared in the Contract, or serious breach of these GRC; in such cases, their financial liability is determined under Article 17.

Article 8 — Mileage allowance

The rental rate includes a mileage allowance of 1,500 km for the total rental period, i.e. 150 km per rental day for a 10-day booking, unless otherwise stated in the Contract.

Any mileage beyond this allowance is charged at the rate in force, stated in the Contract and/or on www.neo-nomad.com at the time of booking, namely €0.35 per additional kilometre. Before departure and subject to availability, the Renter may take out a higher mileage allowance for the corresponding supplement.

Article 9 — Additional options and equipment

In addition to the rental of the Vehicle, the Renter may subscribe, when booking or on site subject to availability, to the following paid Options, charged at the rate in force on the day of booking as displayed on www.neo-nomad.com. The Renter’s attention is drawn to the fact that subscribing to an Option entails the safekeeping and return obligations described in Article 10.

9.1 Sports & Leisure

9.2 Babies and children (comfort & safety)

9.3 Services

9.4 Neo Guides

Any Option ordered by the Renter is firm and final as soon as it is added to the booking; its price is added to the total rental amount and settled under Article 3. The Lessor reserves the right to amend the list and pricing of the Options offered at any time, the conditions applicable to the Renter being those in force on the date of their booking.

The Vehicle is further equipped, at no extra cost, with the following: camping table, camping chairs (one per person), outdoor ground mat, levelling chocks, a complete crockery kit, a coffee machine, an air fryer, bathroom linen (one set per person), sheets and pillows (one sheet per berth, one pillow per person), and a cleaning kit (hereinafter included in the definition of “Equipment and Options”). The presence and condition of these items are checked during the condition report referred to in Article 11.

Article 10 — Liability for equipment and options

The rental price of an Option, as set out in Article 9, corresponds solely to the temporary provision of the item or service concerned; it in no way constitutes a valuation of it and entails no insurance cover nor any cap on liability for its loss, theft or damage.

The Renter is strictly liable for the Equipment and Options entrusted to them from the moment of handover until their return in good condition, save for damage resulting from normal wear and tear associated with use in line with their purpose, or from an inherent defect in the item.

In the event of loss, theft or damage rendering an item of Equipment or an Option wholly or partly unusable, the Renter owes the Lessor, upon presentation of the corresponding supporting documents (repair or replacement invoice):

• the cost of repair, where the item can be repaired;
• failing that, its replacement value as new, according to the following indicative schedule, updated by the Lessor and provided to the Renter before the Contract is concluded:

In the event of theft, the Renter must comply with the reporting formalities set out in Article 16, failing which they forfeit the right to contest any amount claimed.

Sums owed under this article are drawn as a priority from the Security Deposit under Article 6; where that is insufficient, the balance is invoiced to the Renter within [to be completed] days following return of the Vehicle, upon presentation of supporting documents.

Article 11 — Condition report

A joint condition report of the Vehicle and of the Equipment and Options, inside and out, is drawn up on departure and on return, in the presence of both parties, and signed by each of them. On departure, the Lessor devotes time to presenting the Vehicle and all Equipment and Options handed over to the Renter (operation of the gas, electrics, sanitary facilities and safety equipment), including the handover of written explanatory documentation.

Unless otherwise noted in the departure condition report, the Vehicle and the Equipment and Options are deemed to have been handed over in good working order and well maintained. Any defect noted on return that was not noted on departure is presumed attributable to the Renter, unless the Renter proves otherwise.

Article 12 — Use of the vehicle

The Renter undertakes to use the Vehicle and the Equipment and Options with due care, for strictly personal purposes, and to comply with the highway code and the regulations in force in the countries travelled through.

The following are prohibited in particular, save with the Lessor’s prior written agreement:

• Subletting or making the Vehicle or the Equipment and Options available to a third party not declared in the Contract.
• Using the Vehicle for professional or commercial purposes, or to carry passengers or goods for payment.
• Taking part in competitions, rallies or sporting events.
• Driving off surfaced roads open to traffic (tracks, unstabilised paths, beaches, and so on).
• Towing a trailer, caravan or any other vehicle.
• Carrying more passengers than authorised on the registration document.

Smoking inside the Vehicle is strictly prohibited. Any breach will give rise to a flat penalty of €350 intended to cover the loss of value and the professional deep-cleaning of the Vehicle.

Animals are admitted on board only with the Lessor’s express prior agreement, which may give rise to a supplement under the cleaning package referred to in Article 15.

Article 13 — Safety equipment and conduct in the event of an incident

The Vehicle is equipped, in accordance with the regulations in force, with a fire extinguisher and a smoke detector (and, depending on the model, a gas/carbon monoxide detector). Their location and operating instructions are presented to the Renter during the departure condition report, and set out again in the “Prevention, safety & risks” sheet handed over with the Vehicle.

The Renter undertakes to observe the safety instructions provided, in particular in the event of fire or suspected gas leak (immediate evacuation, shutting off the gas supply where this can be done safely, alerting the emergency services). Any established negligence in the use of the gas installations or cooking equipment engages the Renter’s liability under Article 17.

Article 14 — Dimensions and driving

The precise dimensions of the Vehicle (length, width, height) are provided to the Renter during the departure condition report and appear on the vehicle sheet handed over on that occasion. The Renter acknowledges having been informed of these dimensions and of the associated driving precautions.

Damage resulting from failure to observe the Vehicle’s dimensions (height, width, gross vehicle weight), in particular when passing under a structure or in a covered car park, remains entirely at the Renter’s expense, including beyond the amount of the Excess chosen and of the Security Deposit where the loss exceeds them.

Article 15 — Return of the vehicle

The Vehicle and all Equipment and Options must be returned to the place, on the date and at the time agreed in the Contract, in a state of interior and exterior cleanliness equivalent to that recorded on departure, with the waste water tank emptied and the toilet cassette emptied and rinsed, and with the same fuel level as on departure.

Failing this, a cleaning charge of €125 may be deducted from the Security Deposit, together with, where applicable, €100 for an unemptied toilet cassette and the cost of missing fuel (at the actual cost of the fuel required to refill the tank — Total Energie reference price, plus €30 in service charges for the journey).

Any late return not authorised by the Lessor will give rise to a penalty of €45 per hour of delay, without prejudice to the charging of an additional rental day at the rate in force beyond 4 hours’ delay. A Renter who has taken out the “Vehicle return outside opening hours” option referred to in Article 9.3 may return the Vehicle outside usual opening hours, under the terms of that option.

Article 16 — Breakdown, accident, claim

In the event of a breakdown, accident or claim affecting the Vehicle or any of the Equipment and Options, the Renter undertakes to inform the Lessor immediately and, where applicable, to complete a joint accident report with the other party involved. In the event of theft, a report must be filed with the gendarmerie or police as soon as possible and forwarded to the Lessor within 48 hours; failing this, the replacement value referred to in Article 10 remains payable in full by the Renter.

Where the Vehicle is immobilised for a reason not attributable to the Renter, the Renter is compensated pro rata for the rental days lost, or is offered a replacement vehicle subject to availability.

Article 17 — Renter’s liability

Save in the event of wilful misconduct, driving under the influence of alcohol or drugs, or serious breach of these GRC, the Renter’s financial liability for damage caused to the Vehicle is capped at the amount of the Excess applicable to the level chosen under Article 7. In the cases just mentioned, the Renter’s liability in respect of the Vehicle extends to the whole of the loss suffered by the Lessor.

This cap does not apply to the Equipment and Options referred to in Article 9, whose liability regime — uncapped and proportionate to the loss actually suffered and evidenced — is set out in Article 10.

Personal effects and belongings left on board the Vehicle, during or after the rental, are not covered by any of the Lessor’s insurance and remain entirely at the Renter’s risk.

Article 18 — Geographical restrictions

The Vehicle may be driven in mainland France and in the following European Union countries: [to be completed]. Leaving this geographical area requires the Lessor’s prior written agreement, failing which the Renter loses the benefit of their insurance cover and is exposed to the applicable civil and criminal consequences.

Article 19 — Force majeure

Neither party may be held liable for failure to perform its obligations in the event of force majeure, as defined by article 1218 of the French Civil Code and the applicable case law. Where the Vehicle cannot be made available for that reason, the Lessor refunds the Renter all sums paid, including in respect of the Package, the optional Excess and the Options subscribed, without further compensation.

Article 20 — Personal data

The personal data collected (identity, driving licence, contact details) is processed by the Lessor solely for the purposes of managing the booking and the rental and of meeting its legal and contractual obligations, for a period not exceeding that necessary for those purposes plus the applicable limitation periods. In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, the Renter has a right of access, rectification, erasure and objection, which may be exercised by writing to bonjour@neo-nomad.com.

Article 21 — Complaints and consumer mediation

Any complaint may be addressed to the Lessor in writing at bonjour@neo-nomad.com. In accordance with article L. 616-1 of the French Consumer Code, if no amicable solution is found within a reasonable time, the Renter, as a consumer, has the right to use the following consumer mediation service free of charge: [to be completed].

Article 22 — Governing law and disputes

These GRC are governed by French law. In the event of a dispute, and failing amicable resolution or mediation, the Renter, acting as a consumer, retains the right to bring proceedings before the court of their domicile or that of the Lessor’s registered office, in accordance with articles 42 et seq. of the French Code of Civil Procedure.

Article 23 — Acceptance

Signing these GRC and/or taking possession of the Vehicle constitutes the Renter’s unreserved acceptance of all their provisions, as well as of the Package, the level of Excess and the Options chosen when booking, including the replacement value schedule referred to in Article 10, which the Renter acknowledges having read before the Contract was concluded.